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Cancellation Policy

CRAI Activity Park – Booking Policy All bookings made with CRAI Activity Park are treated as booking requests until a deposit is received. By submitting a booking request online or through any other channel, the Hirer agrees to CRAI Activity Park’s Terms and Conditions and accepts full responsibility for their group and use of all equipment and facilities. Booking Process 1. Booking Request Submitted A booking request is made online or via an approved alternative method. This request is not a confirmed booking. 2. Invoice Issued CRAI Activity Park will create an invoice stating the total cost of the booking and the required 10% non-refundable deposit. The invoice will also specify any additional cleaning or security deposits if applicable. 3. Deposit Payment Once the 10% deposit has been paid, the booking becomes confirmed. Until payment is received, CRAI Activity Park reserves the right to release or amend the requested dates. 4. Balance Payment The final balance must be paid no later than 1 week before arrival. Bookings made within 4 weeks of the hire date must be paid in full at the time of booking. Final numbers must be provided at least 4 weeks before arrival. Hirer Responsibilities The Hirer is responsible for the safety and conduct of their group, as well as the appropriate use of all equipment for the duration of the hire period. Equipment remains the Hirer’s responsibility from arrival until departure. Any damage must be reported immediately and will be charged up to the full replacement cost. The Hirer must not sub-hire the site or equipment, must comply with all safety rules, and must ensure facilities are left clean in line with the Leaving Checklist. Arrival & Departure Standard check-in is from 4pm, and departure is by 10am, unless agreed in otherwise. Late departures may incur a charge equivalent to 50% of a one-night hire. Cancellations Cancellations must be received in writing. • 0–28 days before arrival: No refund • 28–42 days: 50% refund of the total booking cost • More than 42 days: Full refund minus the non-refundable deposit If CRAI Activity Park must cancel or amend a booking for any reason, liability is limited to refunding the affected portion. Cleaning & Additional Charges Facilities must be left clean and tidy. A minimum £50 cleaning fee may be charged if areas are not left in an acceptable condition.