Privacy Policy

Last updated: 27.11.2025

CRAI Activity Park (“we”, “us”, “our”) is committed to protecting the privacy of all visitors, users, and booking participants. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website (craiactivitypark.org.uk), submit a booking request, or contact us via email.

By using our website or submitting your details, you agree to the practices described in this Privacy Policy.

We may collect the following types of information:

Information you provide directly

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• Name and contact details (email address, phone number).

• Group, organisation, or scouting affiliation (if applicable).

• Booking information, including dates, group size, activity preferences, and facility requirements.

• Payment confirmation details, invoicing information, and correspondence relating to your booking.

• Any additional information voluntarily provided through contact forms, emails, or enquiry submissions.

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Information collected automatically

When you visit our website, basic technical data may be collected automatically, such as:

• IP address

• Browser type and device information

• Website usage data (e.g., pages viewed, time spent)

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This helps us improve site performance and accessibility.

We use your information to:

• Process booking requests and manage your activity or facility hire.

• Create and send invoices, confirm deposits, and process payments.

• Communicate with you about your booking, updates, or operational changes.

• Ensure site safety, compliance, and responsible use of CRAI Activity Park facilities.

• Maintain internal administrative records.

• Improve our website, services, and user experience.

• Meet legal and safeguarding obligations.

We do not use your data for marketing without your explicit consent.

We only share data when necessary:

• With trusted volunteers or staff involved in managing bookings or site operations.

• With payment processors or service providers needed to fulfil your booking.

• When required by law, safeguarding, emergency services, or relevant authorities.

We never sell or trade your information with third parties.

We store information securely and take reasonable steps to protect it from loss, misuse, or unauthorised access.

Data may be held in secure digital systems used to manage bookings and organisational communications.

Personal data is retained only for as long as necessary to fulfil booking, legal, or record-keeping requirements.

You have the right to:

• Request a copy of the personal information we hold about you.

• Ask for corrections to inaccurate or outdated information.

• Request deletion of your data where legally permissible.

• Withdraw consent where processing is based on consent.

• Raise concerns about how your data is handled.

To exercise your rights, email parkbookings@craiscouts.org.uk.

Our website may use cookies or similar technologies to improve functionality and user experience.

You can adjust your browser settings to decline cookies if preferred.

We may receive information relating to children as part of group bookings (e.g., numbers, age ranges).

We do not request or store personal data about minors unless required for safety, safeguarding, or operational purposes.

All child-related data is handled with strict confidentiality.

Our website may use cookies or similar technologies to improve functionality and user experience.

You can adjust your browser settings to decline cookies if preferred.

Our site may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time. The latest version will always be available at craiactivitypark.org.uk.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: parkbookings@craiscouts.org.uk

Website: craiactivitypark.org.uk